DIRECT DEBIT REQUEST SERVICE AGREEMENT
Cash Smart Pty Ltd – Direct Debit Request (DDR) Service Agreement.
References to “the agreement to which this DDR Service Agreement relates” are to any contract you enter into with Cash Smart Pty Ltd, if Cash Smart Pty Ltd accepts the offer to borrow signed by you.
Our Commitment to You
If we have not already notified you in the agreement to which this DDR Service Agreement relates, we will advise you, in writing, of details of the drawing arrangements (including the amount, frequency and commencement date), at least 14 calendar days prior to the first drawing.
Where the due date for a drawing falls on a non-business day, we will draw the amount on the business day immediately prior to the non-business day.
If we propose to change the amount or frequency of drawing arrangements we will give you not less than 14 days’ notice of the proposed change. If you have any questions about the proposed change, please ensure that you contact us on 1800 825 805 at least 7 business days prior to the due date for any drawing which we propose to make in accordance with the proposed change.
We reserve the right to cancel the drawing arrangements if any drawings are returned unpaid by your nominated financial institution and to arrange with you an alternate payment method.
We will keep all information pertaining to your nominated account at the financial institution private and confidential.
You may suspend or terminate the drawing arrangements at any time by giving a written notice to us. If we receive written notice of suspension or termination from you less than 5 business days prior to the due date for any drawing, we may make that drawing even though we have received that notice.
You may stop payment of a drawing under the by giving written notice to us. Such notice should be received by us at least 5 business days prior to the due date. If we receive written notice that you wish to stop a drawing from you less than 5 business days prior to the due date for any drawing, we may make that drawing even though we have received that notice.
You may request a change to the drawing amount and/or frequency of the drawing arrangements by contacting us on 1800 825 805 and advising your requirements no less than 5 business days prior to the due date. We do not have to agree a request by you to change the amount and/or frequency of the drawing arrangements, and may choose instead to cancel the drawing arrangements and require you to make alternate arrangements to meet your obligations under the agreement to which this DDR Service Agreement relates.
Where you consider that a drawing has been initiated incorrectly you should take the matter up directly with us. You may contact us on 1800 825 805 during business hours. Only if you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
- within 7 business days (for claims lodged within 12 months of the disputed drawing)
- within 30 business days (for claims lodged more than 12 months after the disputed drawing
You will receive a refund of the drawing amount if we cannot substantiate the basis for the drawing.
Your commitment to us
It is your responsibility to ensure that sufficient cleared funds are available in the nominated account to meet a drawing on its due date.
It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instruction held by the financial institution where the account is based, and that the nominated account can accept direct debits.
It is your responsibility to advise us if the account nominated by you from which drawings will be made is transferred or closed.
It is your responsibility to arrange with us a suitable alternate payment method if the drawing arrangements are cancelled either by yourselves or the nominated financial institution.
If any drawing is returned unpaid you may be required to pay fees in accordance with the agreement to which this DDR Service Agreement relates. All enquiries, in the first instance, should be directed to Cash Smart Pty Ltd.